Apoterra Skincare Reviews

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Apoterra Skincare is known for its clean, natural, and eco-friendly skincare products. They offer a range of products including Activated Charcoal & Dead Sea Salt Complexion Soap, Aloe & Rose Clay Complexion Soap, and various discovery kits and routines tailored to specific skincare needs such as brightening cell renewal and clear skin solutions for different skin types. They also offer body care and aromatherapy products. One of their unique selling propositions is their commitment to sustainability, offering a 30-day satisfaction guarantee, free shipping on orders over $75, and planting one tree for every product sold. In 2022, they expanded their reach by launching their best-selling products in all Heyday spa locations and signing up 46 other Apoterra partners across the country, including many licensed estheticians.

Apoterra.com has a 30-day money back guarantee. If you're not happy with your products and/or results, you can return your merchandise with the original packaging within 30 days of receiving your order. They promise to process your request in a timely manner.

In terms of shipping, they offer free shipping to all domestic (US) orders with a total value of $75 or more. They ship within 1 business day (Monday through Friday). All orders ship from Waterbury, CT (USA) where all products are also freshly handcrafted. Domestic orders (USA) ship via USPS First Class (3-5 business days) or Priority Mail (1-3 business days). They at times use UPS ground for larger orders (3-5 business days). International orders ship via USPS First Class International (2-4 weeks). They now prepay duties and taxes for Canadian orders. For all other international orders, they are not responsible for paying any fees that accrue at customs such as duties, importing fees and taxes. If your package is lost, you can contact them at info@apoterra.com and they'll do their best to solve the problem. If you provided them with the wrong address and your package is lost, they will need you to cover the shipping costs to reship your order.

Here are the ways you can get in contact with Apoterra: 1. Contact them via their chat (click on the icon on the bottom of the screen on their website). 2. Use the form found at the bottom of their contact page to send them an email, or you can email them directly at info@apoterra.com. 3. Message them on Facebook Messenger. 4. Send them a DM on Instagram.

For wholesale inquiries, you can email them at wholesale@apoterra.com. To open a new wholesale account, please submit the form available on their contact page. Their wholesale team will respond within 1 business day.

For press Inquiries, you can email them at press@apoterra.com.

All their products are handcrafted and shipped from 61 Mattatuck Heights Rd, Waterbury CT 06705. Although they are not open to the public, if you would like to place an order for pick up please email them at info@apoterra.com. Please keep in mind that they are a small team, so although you might not receive an immediate answer, they do read and respond to every communication that they receive. They usually answer emails within 24hrs M-F within business hours.

To track your order on Apoterra.com, you can use the tracking number provided to you after your purchase. You can enter this tracking number on a parcel tracking website to get real-time updates on the status of your order. If you have not received a tracking number, it may be worth reaching out to Apoterra's customer service for further assistance. Please note that all orders are shipped from Waterbury, Connecticut, where all Apoterra skincare products are handcrafted. The shipping time will depend on your location. If you still have trouble tracking your order, you may want to check the FAQs or Shipping and Returns Policies on the Apoterra website for more information.